Our obligations to you may vary depending upon whether or not what you booked with us is an individual holiday element or longer term rental and our differing obligations are set out below:
BOOKING & PAYMENT
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them
3. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
4. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
To make a booking, you must firstly accept the quotation sent to you electronically either via e mail, our website or Third party website. To confirm your reservation, you must pay the appropriate deposit (or full payment if booking within 8 weeks of departure). Payment can be made using bank transfer or PayPal. Once the payment is received we will send you a booking receipt. If we are unable to accept your booking or there is any reason why we are unable to process your booking we shall return your payment immediately. If we do accept your offer we will then issue a confirmation invoice. A binding agreement will only come into existence between you and us when we issue and dispatch a confirmation invoice to the party leader. Until then we shall be under no liability to you whatsoever. Please note we accept no liability for any item/arrangement not confirmed on our invoice. The balance of the holiday price must be paid 8 weeks prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in Cancellation conditions below will become payable.
These Booking Conditions and any agreement to which they apply are governed in all respects by European law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your rental or booking will be dealt with by the Courts of Spain.
If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing by recorded delivery, registered post, e-mail or fax. Your notice of cancellation will take effect when it is received at our offices.
Our cancellation policy is STRICT and has a total non refundable policy in case of cancellations.
GUESTS & TENANTS MUST HAVE THEIR OWN PERSONAL INSURANCE TO COVER THE ABOVE EVENT.
If, after the Company has dispatched written confirmation of your booking, you wish to alter any of the arrangements made, the Company will do its best to accommodate your wishes and a charge of € 50.00 per person per change will be made, along with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. In addition, if you have booked a property and wish to add an extra person on accommodation, then there will be an additional administration fee of € 50.00 per person per week, which is non-refundable.
We reserve the right to alter the prices of any of the holidays shown on our website.
Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. The current total price of your holiday will be detailed on completion of the booking confirmation pages.
Important note: The information and prices shown on this website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.
All information in this website has been compiled from up to date details and we have taken care to ensure that it is accurate. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, power cuts and other circumstances beyond our control. If we are advised of this, then we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. It is also important to remember that some facilities, such as shops, restaurants, communal pools, water sports and water parks etc may not operate at all times and may have closed.
Furniture and fittings may sometimes vary from website photographs. Please visit our website for latest photography and most up to date property information. If a particular facility offered in our villa is essential to the booking of your holiday, please ensure that we are made aware of this prior to you completing the booking confirmation pages.
Google Earth/Maps are to give you a further guide to the location of the rental properties. However, we cannot guarantee the definition of the location of your rental property and it is subject to whatever Satellite image Google publishes. New and updated Satellite images are being uploaded by Google on a regular basis which sometimes results in the movement of our marker and please remember that the shot of your area may have been taken several years ago. The holiday property and the immediate area around your villa may have altered significantly. These views are for your reference only and we accept no responsibility for any inaccuracies.
Some resort facilities, such as shops, bars, restaurants, communal pools, water sports and water parks for example, may not operate at all times. We have no control over opening times and dates and accept no liability should any such facility be closed at any point during your stay.
From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin .Most minor refurbishments and/or maintenance work being carried out at other properties in the area would not affect your holiday.
Should you have a problem on your holiday or longer term rental property then please notify Bravo Property Management and we will endeavour to rectify the issue as quickly as possible within our power. Any verbal notification must be confirmed in writing as soon as possible.
Bravo Property Management & Rentals must be given the opportunity to resolve any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem.
Our properties may not be ideally suited for clients with disabilities, although some are more suitable than others. If you have a disability and need specific answers to specific questions, then you must ensure that this has been put in writing to us and that we have included these details on your final confirmation / invoice. We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements.
If you wish to make a special request, you must do so prior to completing the booking confirmation pages or within a reasonable amount of time thereafter. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation, or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part.
It is your responsibility to ensure that all their travel documentation (such as flight tickets, car hire vouchers, insurance policy documents, directions to your rental property etc) are in order. Please check them carefully.
In these Booking Conditions, “Special Situations” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of the special situation.
Some holiday properties have a Security Deposit of€ 100.00 to € 800 or more which is used to protect property owners or local suppliers against any breakages, loss, damage, unpaid local charges, additional housekeeping and any other charges. Where applicable, the cost of the Security Deposit will be included on your confirmation invoice and payable with your holiday balance. This amount will be refunded to you within 4 weeks of your return date less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa, you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.
All single sex and/or young parties will be charged a larger Security Deposit which will be included on your confirmation invoice and is payable with your holiday balance. Villa owners require us to charge higher levels for single sex and/or young parties.
All the names of those persons staying at the villa overnight during the villa rental period must be given to Bravo Property Management before arrival and those names must match those included on the final confirmation invoice. Furthermore, Bravo Property Management must be informed of any additional people staying at the villa overnight and you may have extra charges incurred. The number of people staying at the villa must not exceed the maximum number as shown on our website. Bravo Property Management will ask any person to leave the villa in a case of non-compliance.
COMMERCIAL USE NOT PERMITTED
Please note that holiday properties are provided for leisure and holiday purposes only. Sub-letting, sharing, assignment or reselling of holidays or otherwise using our properties for any commercial purpose is not permitted. Additionally, should any large gathering of people other than those noted on our invoice take place (e.g. a party or wedding reception) we must be informed about it at the time of booking. If we can accommodate this, you may be charged an extra cost for cleaning / maid service and a refundable security deposit may apply. We reserve the right to refuse your booking should we not be able to accommodate your request, or if the booking has already been confirmed, cancel the booking in which case our standard cancellation charges shall apply.
The rental properties are booked for normal holiday use/ longer term rental only and pets/animals are not allowed. Guide and assistance dogs are usually allowed, with the permission of the villa owner – please contact us before you confirm any booking.
Bravo Property Management & Rentals do not take any responsibility for the swimming pools in Private and communal properties and all guests use the pools at their own risk. Important to note that all guests/tenants must have their own personal insurance to cover medical & accidental eventualities.
CHANGES & CANCELLATION BY US
Because we begin planning the arrangements we offer many months in advance, we must reserve the right to make changes to and correct errors in holiday/rental details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings. However, we promise we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to make full payment on time or as a result of circumstances outside our control/”Special Situations” as defined above or in other unique circumstances which are also beyond our control.
Most changes are minor but occasionally, we may have to make a “significant change”. Examples of “significant changes” include the following when made before arrival; a change of accommodation area for the whole or a major part of your holiday, a change of accommodation to that of a lower classification for the whole or a major part of your holiday, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before arrival, we will offer you the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) accepting an offer of alternative arrangements from us, of a comparable standard to those originally booked if available
(c) a refund of all monies paid.
You must notify us of your choice within 3 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements. Please note: not all accommodation changes constitute a “significant” change and we do not compensate for minor changes.
Very rarely, we may be forced by “Special Situation” to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge.
It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. We therefore reserve the right to change the particulars and prices shown in these web pages and in our printed brochure, in which case we will tell you before confirming your booking. Occasionally changes may have to be made after a confirmation invoice has been issued, and we reserve the right to make changes at any time. If there is a major change to your arrangements (i.e. a change of property or a change to a lower or higher standard of accommodation) we will inform you as soon as reasonably possible if there is time before arrival and will offer you alternative accommodation. Alternatively you can cancel your arrangements and receive a full refund, but no compensation will be offered.
If, before arrival, there is a minor change, we will do our best to inform you in advance although we are under no obligation to do so, nor are we obliged to pay compensation.
We also have no liability in the following situations:
(i) Where the arrangements cannot be provided as booked due to ‘special situation’ /circumstances beyond our control.
(ii) Where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
(iii) Where you incur any loss or damage that relates to any business activity or loss of opportunity.
(iv) Where any loss or damage relates to any services which do not form part of our contract with you.
2. We accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavors to arrange prompt repairs where possible.
3. Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort.
In the event that you should lose any items of value whilst on holiday, through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim with your insurance company.
4. If you are ill or injured whilst on holiday, you must consult a local doctor and also consult your GP on return to the UK and make a claim through your own personal health insurance.
5. if your rental property is broken into whilst you are on holiday you must immediately inform Bravo Property Management & Rental and then go immediately to the local police station and make a report to whom which you pass over to your own personal insurance company as the property owner is only covered & liable for his own furnishing & personal belongings and you are responsible for your own personal belongings. Travel insurance is a top priority for all guests to be covered for Illness, accident & Theft.